Tag Archives: lead custodians

Be Inspiring! ISSA/CMI Master Certification

 “I would recommend this class to any new employee, mid-level and executive level managers, as it will open your eyes and mind to see how our field impact the lives of others every day.”

Pascale – Miami, FL

This event is hosted by;

 

Be sure to sign up early as the class size is limited. 

Individuals for this class come from all areas of the United States and from around the globe.  You never know who may inspire you with what they know and what you may learn from each other.

“The future is won by those creating the future…and not the ones trying to maintain the status quo.”

Instructor; David Thompson, Director of the Academy of Cleaning Excellence.

Mr. Thompson is an ISSA/CMI Accredited Certification Trainer with experiences as a K-12 custodian, Building Services Contractor (BSC), cleaning consultant and has been educating frontline service personnel for over 4 decades.

 “I am a Janitor and I Save Lives”

Register NOW for the $300 discount.

The Right Fit?

4. Are they the right fit for the job?

Sometimes some people simply are not good at some things.
Always try to use people’s strengths while helping them obtain new skills.
Find something they are good at and build them up for it.

Next month you can see this complete presentation at the FSPMA conference in Orlando.
You can view the first session FREE here.

Any Recent Changes?

3. Are there recent changes with the staff?
When new team member comes on board, it can be threatening to someone who has been there for a while.
Keep people informed ahead of time and it will likely be better for everyone.  There usually is not a sign telling us what is ahead, make one!
Ask your supervisor to intervene and support you.
Discipline issues only when the supervisor intercedes.
Next month you can see this complete presentation at the FSPMA conference in Orlando.
You can view the first session FREE here.

Personal Issues in Your Staff?

2. Is the employee experiencing personal problems?
If an employee is experiencing personal problems, make sure your source of this information ONLY comes from the employee.
Do NOT use gossip or hearsay when dealing with these situations.
If they just want you to know that they are going through
a tough time with a spouse, then you should recommend counseling or an Employee Assistance Program, if one is provided.
Next month you can see this complete presentation at the FSPMA conference in Orlando.
You can view the first session FREE here.

Good Workers in Your Family

1. Has the person been a good worker in the past?
If they have been able to perform their duties in the past, then chances are they can replicate that ability again.
Ask yourself if there is something physical that has happened to the individual that they have mentioned.

Pay attention for changes in their attitude and behaviors.
Next month you can see this complete presentation at the FSPMA conference in Orlando.

You can view the first session FREE here.

Building a Rock Star Family

This week we will be talking to the Lead or Head Custodians at K-12 schools.  These messages are from Michael Ward and his book, “Who Swings Your Mop”.
Observe and Report vs. Mandate and Dictate
What that means is; If you notice something not being done correctly,  you must document and  report it to your supervisor
Do not threaten that YOU are going to write someone up!  Your goal is to work with your supervisor to help your staff deal with issues.
You need to be asking yourself the following 7 questions,
when gathering information to report to your supervisor.

Next month you can see this complete presentation at the FSPMA conference in Orlando.

You can view the first session FREE here.