Category Archives: Carpet Care

BCWG S4:E7 Sean DeVore is talking carpet, carpet tiles and adhesives.

Today the guys are talking about broadloom carpet, carpet tiles, backings, adhesives and maintenance of these types of flooring materials.

Listen to see what is said about hot water extraction, pile lifters, hi and low pH cleaning chemicals and what is “best practices”.

If you have questions, or just want to join in on the conversation, mark it down on your calendars and join in.

The first Monday of each month Sean will be with us at 11 AM Eastern, LIVE on the air.

Sean DeVore:

Dave Thompson:

Saturday – Cleaning Tech 101

You Asked…We Listened


On May 18th, 2019 from 8 AM – 3 PM, we will be instructing our Cleaning Technician 101 course.  This day will be filled with classroom education and hands-on time with equipment and tools basic to our industry.

CLICK HERE to get more information and sign up.  Seats are limited for this special engagement so sign up early.


Help Guests and Pets Enjoy Their Stay with Sanitaire

Selecting the right vacuums can make a significant difference on your guests’ stay, especially for those who suffer from allergies or asthma. According to the Allergy and Asthma Foundation of America, as many as 30 percent of adults and 40 percent of children suffer from some form of respiratory allergies and asthma.

That means three of every 10 guests who check into your hotel may be susceptible to dust, dust mites, breathable irritants or pet dander at a time when hotels are rapidly embracing pet-friendly accommodations. Susan Smith, the founder of Pet Travel, Inc., estimates there are more than 35,000 hotels, bed and breakfasts and other lodging facilities in the U.S. that accept pets.

Fortunately, there are programs that can help guide vacuum selection that rates vacuums on the basis of soil removal and dust retention. The Carpet and Rug Institute (CRI) Seal of Approval program offers three levels of certification for vacuums — Gold, Silver and Bronze, with each level determined by third-party test results for soil removal, dust containment and carpet preservation capabilities. A CRI Gold certified machine removes more than 55 percent of soil from carpet and emits less than 35 micrograms of dust per cubic meter of air. A CRI silver-rated vacuum removes 50 percent or more of soil and emits less than 100 micrograms per cubic meter. To earn a Bronze rating, a vacuum must remove 40 to 49 percent of soil and emit less than 100 micrograms of particles per cubic meter.

The U.S. Green Building Council (USGBC) also sets a limit of 70 decibels for operating sound and a CRI Gold rating for vacuums to be approved for LEED Green Cleaning.

The Sanitaire® EON™ QuietClean® is a reliable, durable vacuum that meets both CRI Gold and LEED standards, delivering an exceptional clean without disturbing guests. It includes a top-mounted, easy-access, washable HEPA filter and numerous user-friendly features, like side-mounted compartments for easy, tool-free removal of clogs and replacement of brushrolls. A quick-change pigtail power cord prevents downtime and repair costs for power cord replacement, ensuring a low cost of ownership.

Operating at just 68 decibels, the CRI Gold certified Sanitaire® EON™ ALLERGEN upright also allows for quiet daytime cleaning that meets LEED standards. In addition, this machine is the first commercial vacuum to be certified asthma & allergy friendly® by the Asthma and Allergy Foundation of America, which means it’s been scientifically proven to reduce exposure to allergens and irritants, including pet hair in pet-friendly lodgings.

For cleaning stairs, elevators, window coverings, vents, upholstery and other above-the-floor surfaces, consider Sanitaire’s QuietClean® HEPA backpack vacuum. It includes a sealed HEPA filtration system and holds a CRI Gold rating. Its 63 decibels of operating sound also meet LEED standards for day cleaning. Together, these products can help you deliver a pleasant experience for your guests.

Visit to learn more about the EON™ QuietClean® and EON™ ALLERGEN.


All information listed in this section was submitted by Sanitaire®.

Lead – Don’t Follow! ISSA/CMI Master Certification

“The future is won by those creating the future…and not the ones trying to maintain the status quo.”

Professional Development Education for the Cleaning Industry

Certifying All Levels of Employment

Empowering Staff to Earn Respect


Listen to “The Value of a Master Certification with Jason Moore”


Register NOW for your $300 discount.

Be Inspiring! ISSA/CMI Master Certification

 “I would recommend this class to any new employee, mid-level and executive level managers, as it will open your eyes and mind to see how our field impact the lives of others every day.”

Pascale – Miami, FL

This event is hosted by;


Be sure to sign up early as the class size is limited. 

Individuals for this class come from all areas of the United States and from around the globe.  You never know who may inspire you with what they know and what you may learn from each other.

“The future is won by those creating the future…and not the ones trying to maintain the status quo.”

Instructor; David Thompson, Director of the Academy of Cleaning Excellence.

Mr. Thompson is an ISSA/CMI Accredited Certification Trainer with experiences as a K-12 custodian, Building Services Contractor (BSC), cleaning consultant and has been educating frontline service personnel for over 4 decades.

 “I am a Janitor and I Save Lives”

Register NOW for the $300 discount.

Become a Certified Carpet Care Expert

January 24th is the date for our first Carpet Care class in the newly refurbished, A.C.E. Academy of Cleaning Excellence, inside the Orlando location of GEM Supply.  Class starts at 9 am and runs till 4 pm.

Students need to bring their laptop or smart device to use during the class.

 Lunch and WiFi are provided.

carpet-care-banner-smallWho will benefit:

  • Property Managers
  • Building Service Contractors
  • Housekeepers

Benefits of Attending:

  1. Extending the Life of your Soft Floor Assets
  2. Reducing Maintenance Costs
  3. Increasing Appearance Level
  4. Improving Indoor Air Quality
  5. ACE Certification Upon Completion

If you have any questions, just ask Dave via the form below. [contact-form-7 404 "Not Found"]

A.C.E. Carpet Care Expert Class – Lakeland, FL

This past week, two individuals earned their A.C.E. Carpet Care Expert buttons during a class at our Lakeland, FL. Learning Center.

Expedita Bernal, who is only 6 months into owning her new cleaning services and Kathie Dube, a veteran of the cleaning industry, learned about Healthy, Positive and Progressive attributes of soft floor care in the 21st Century.

img_0132 img_0133 img_0134Be sure to check the A.C.E. Education Schedule for 2017 to find a class on the subject you would like to attend.

Class Instructors: Angel Cruz and David Thompson


On January 6th, 2017 we are proud to launch the first of several media events on the A.C.E. Network.  ” Beyond Clean with Dave” will air each Friday afternoon at 1 pm Eastern from our studio in the A.C.E. Learning Center, Orlando, FL.

This weekly LIVE broadcast via YouTube, is 15 minutes of conversation with experts from around the world who focus on Healthy, Positive and Proactive practices and products. Be sure to mark this on you calendar and tune in on this YouTube Channel.

Regional Live Classes in Central Florida

January 10, 9am -4pm, A.C.E. Hard Floor Care Certification Course with Hands On-Time, Bilingual, Lakeland, FL  See Information and Purchase your ticket here.

January 16, 12pm – January 20, 12pm, Cleaning Industry Training Starndards (CITS) Master Certification Series, Orlando, FL.  See Information and Purchase your ticket here.

January 24, 9 am – 3 pm, A.C.E. Carpet Care Expert Certification Course, Bilingual, Orlando, FL.  See Information and Purchase your ticket here.

January 25, 10:30 am – 12 pm, Understanding Microfiber, Free to the first 20 attendees signing up before 1/11/17.  See Information and Registration for FREE seat.


Seven Wand Terms Cleaning Professionals Should Know

Carpet cleaning has its own terminology.  There’s hot water extraction, low moisture extraction, spotting, “steam cleaning,” defoamers, and even digesters. But, did you know there are also terms specific to the wands used in carpet extraction?

According to Doug Berjer with CFR (Continuous Flow Recycling) carpet extractors, the following are the seven “wand” terms cleaning and carpet cleaning techs should know:

Wand: So we are all on the same page from the start, a wand is a weighted piece of equipment that attaches to a carpet extractor and is used for hot or cold water extraction.  The wand contains a vacuum head and detergent jets.  The head of the wand is called the “wand shoe.”

Wand agitation: This occurs when the wand shoe is passed back and forth over carpet pile.  The movement of the wand combined with injection of water/cleaning solution and vacuum airflow help agitate and remove carpet soils.

Proper agitation: This allows for cleaning chemicals to dwell on the carpet for a few minutes, ensuring maximum soil suspension before they are extracted out of the carpet by the wand.

Double stroking: This typically refers to a double rinse of the carpet.

Flood and flush: Also known as “chop stroking,” this is used in extreme soiling situations.  The technician pushes forward with the wand with the spray valve open and then pushes back on the wand a second time with the spray valve open; this “floods” the carpet to remove soils.  After these two steps, extraction begins.

Parallel stroking: This refers to the basic “spray forward, extract backward” use of the wand in a repeating sequence, overlapping the area cleaned.

Atomization: A high-speed, moisture controlled technology that helps agitate carpet fibers and inject and then extract water/cleaning solution from the carpet, leaving less moisture in the carpet for faster drying times.

“There’s another term we should use when describing wands and that is ‘important,’” says Berjer. “The effectiveness of the entire extraction process is dependent on many things, but chief among them is the wand.”

5 Fast, Easy Fixes for Common Commercial Upright Vacuum Problems

Looking for ways to trouble-shoot and save money on vacuum equipment maintenance to keep your vacuum cleaner running longer?

Here are some easy, low-cost fixes for common upright vacuum cleaner problems.

Vacuum isn’t picking up dirt and particles effectively.137-Hov-C1703900

Possible fix #1: Your collection filter bag may be full, and this can reduce air flow which can cause the motor to overheat. Open the front lid/housing to see if your collection bag is full, and if it appears more than three quarters full, try replacing the collection bag with a brand new one. More than likely, the unit will resume its normal cleaning effectiveness. ($2 – $3 per bag)

Possible Fix #2: As a general rule of thumb, you should change the HEPA filter on your vacuum every 6 months, unless it appears dirty or clogged upon inspection. You can use Day Light saving time as a reminder, as it is the perfect time to change your HEPA cartridge, however, if your vacuum is not performing well this can be a proactive, preventative measure to take to ensure top performance. A clogged HEPA filter cartridge can negatively impact vacuum performance, not to mention indoor air quality. ($25)

Possible Fix #3: Check all of the hoses for a clog. What often happens is the hose and wand assembly are removed and checked/cleared, but the bottom hose that connects with the brush head is not checked. This often can be the source of the clog. The bottom hose must be removed from the back housing and straightened out. If you cannot see the brush roller through the hose, it is clogged. In most cases, you will find a paper clip or some object that has created the blockage. Once all hoses are cleared, the unit should return to its normal service. ($0)

Possible Fix #4: Check your beater bar. It is common for hair and string to get wrapped around the beater bar, which can impact the vacuum’s ability to clean. Flip the vacuum over to inspect the beater bar, and if needed, use a pair of scissors or sharp object to cut out all of the hair and string that is tangled around the bar. This will help to improve cleaning productivity. ($0)

Possible Fix #5:Check the carpet height setting. If you have recently vacuumed high-pile shag carpeting, you will need to lower the vacuum height for shorter commercial grade carpeting to ensure that you vacuum at maximum capacity. ($0)