Building a Rock Star Family

This week we will be talking to the Lead or Head Custodians at K-12 schools.  These messages are from Michael Ward and his book, “Who Swings Your Mop”.
Observe and Report vs. Mandate and Dictate
What that means is; If you notice something not being done correctly,  you must document and  report it to your supervisor
Do not threaten that YOU are going to write someone up!  Your goal is to work with your supervisor to help your staff deal with issues.
You need to be asking yourself the following 7 questions,
when gathering information to report to your supervisor.

Next month you can see this complete presentation at the FSPMA conference in Orlando.

You can view the first session FREE here.


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