Inportance of Workloading
Customers are what keeps companies alive, and employees are the people who service these customers. Without one the other can’t exist, so we need to focus on both not just one. This doesn’t mean just providing good service, but also creating the most effective and fluent method for providing service to your customers. To preform this task, an understanding of work loading is necessary.
This is the process of knowing how to manage your employees’ productivity, expertise and abilities. Knowing this information will help ensure that your employees are being sent to jobs that they are experts at completing rather than allocating it to another employee. This can be applied to any form of business, but works best in consultant based businesses.
The ultimate goal of work loading is to ensure customer satisfaction and lower your expenses by being more efficient with your resources. The result of this is less time to complete jobs, resulting in lower labor costs, which means saving money and higher customer satisfaction. So instead of allocating your employees to tasks that they are not good at preforming, make sure you know your employees’ skills. This will help with scheduling appointments; however this isn’t the only thing that should be considered when scheduling.
Scheduling:
Scheduling can be complicated at times because of the limited time in the day. This is why it is extremely important to be efficient when scheduling appointments. Schedule geographically, to cut down on transportation and labor costs. The last thing that you want to do as a company owner is pay an employee to drive an hour to the next location when they could be working for that hour on a closer job.
As a manager or owner of a company, it’s your job to make sure things are running smoothly. Knowing the time it takes to get a job done and the required materials to achieve that task will ensure this. With this information you can more effective schedule the days and keep everyone on track producing the highest quality of work.
Gem Supply can simplify this task for you. Our A.C.E. Workloading class provides software that comes preloaded with industry averages and the instructions to more effectively and efficiently manage your staff. For class schedules click here.
