When it comes to retail stores, companies and researchers have been aware that two big factors affect purchasing – lighting and music. But recent studies have suggested there’s a third subconscious way of affecting shoppers moods – the smell or scent dispensed through out your store. To explain this, we must look at how the human…

What Customer Service Should Be. By Erica Cruz Lopez We, as Customer Service/Passenger service representatives sometime forget why our customer mean so much to both our industry, company and image. I would like to share this short story about a well-trained, well-mannered and professional Customer service Representative, my Father. I sometimes go to my father’s place…