Number One Way To Clean!

Tersano has created an incredible and inventive way to clean! You will no longer need chemicals, which means no more breathing in harsh fumes and no more high costs to maintain your facilities. Instead, imagine using ozone to clean. The lotus Pro uses a two step process to combine cold tap water and electrified oxygen and is able to produce  800- 1600 gallons of ozone. Ozone is effective for cleaning, disinfecting at a 99% rate, and deodorizing most surfaces.

No Chemicals: This process doesn’t contain any chemicals only water. It is 50 times more effective than bleach and leaves no residue on the surface after cleaning making ozone perfect for use on carpets, floors, counters, desks and glass.

No Residue: Cleaning without leaving residue is key in schools and day cares were children will be at play. Simply wipe the surface with ozone and it will be completely safe.

Cost Savings: Using ozone instead of chemicals can reduce costs up to 50% to clean your facilities.

Environmental: This process uses no chemicals, only water and oxygen, making it 100% Eco friendly and after 4- 24 hours, the solution of ozone turns back into water and oxygen.

Inportance of Workloading

Customers are what keeps companies alive, and employees are the people who service these customers. Without one the other can’t exist, so we need to focus on both not just one. This doesn’t mean just providing good service, but also creating the most effective and fluent method for providing service to your customers. To preform this task, an understanding of work loading is necessary.

Work Loading:

This is the process of knowing how to manage your employees’ productivity, expertise and abilities. Knowing this information will help ensure that your employees are being sent to jobs that they are experts at completing rather than allocating it to another employee. This can be applied to any form of business, but works best in consultant based businesses.

The ultimate goal of work loading is to ensure customer satisfaction and lower your expenses by being more efficient with your resources. The result of this is less time to complete jobs, resulting in lower labor costs, which means saving money and higher customer satisfaction. So instead of allocating your employees to tasks that they are not good at preforming, make sure you know your employees’ skills. This will help with scheduling appointments; however this isn’t the only thing that should be considered when scheduling.


Scheduling can be complicated at times because of the limited time in the day. This is why it is extremely important to be efficient when scheduling appointments. Schedule geographically, to cut down on transportation and labor costs. The last thing that you want to do as a company owner is pay an employee to drive an hour to the next location when they could be working for that hour on a closer job.

As a manager or owner of a company, it’s your job to make sure things are running smoothly. Knowing the time it takes to get a job done and the required materials to achieve that task will ensure this. With this information you can more effective schedule the days and keep everyone on track producing the highest quality of work.

Gem Supply can simplify this task for you. Our A.C.E. Workloading class provides software that comes preloaded with industry averages and the instructions to more effectively and efficiently manage your staff. For class schedules click here.

Meet Our Paper Specialist

John Patterson is one of our A.C.E. experts and has a large amount of knowledge he is willing to share with you to help start our partnership and save you money to boot.Untitled

John has a degree in Business Management and was President/CEO of a Janitorial Supply Co. for more than six years.  His career in the Cleaning Industry began in 1976 working for a janitorial service and supply company in Philadelphia and southern New Jersey. He then focused on paper, janitorial supplies & equipment sales specializing in the following markets:

  • Education
  • Hospitality
  • Building Service Contractors
  • HealthCare

In addition to distributor sales, he has worked for both a chemical manufacturer and a paper manufacturer for the Cleaning Industry. John has also completed numerous professional schools, some of these schools include:

John has shared his knowledge through conducting hundreds of training sessions for customers and his peers in the industry. If you would like to work with John or any of our other A.C.E. Experts, give us a call at (407) 849-6163 and we will set you up with an appointment. 


Seven Wand Terms Cleaning Professionals Should Know

Carpet cleaning has its own terminology.  There’s hot water extraction, low moisture extraction, spotting, “steam cleaning,” defoamers, and even digesters. But, did you know there are also terms specific to the wands used in carpet extraction?

According to Doug Berjer with CFR (Continuous Flow Recycling) carpet extractors, the following are the seven “wand” terms cleaning and carpet cleaning techs should know:

Wand: So we are all on the same page from the start, a wand is a weighted piece of equipment that attaches to a carpet extractor and is used for hot or cold water extraction.  The wand contains a vacuum head and detergent jets.  The head of the wand is called the “wand shoe.”

Wand agitation: This occurs when the wand shoe is passed back and forth over carpet pile.  The movement of the wand combined with injection of water/cleaning solution and vacuum airflow help agitate and remove carpet soils.

Proper agitation: This allows for cleaning chemicals to dwell on the carpet for a few minutes, ensuring maximum soil suspension before they are extracted out of the carpet by the wand.

Double stroking: This typically refers to a double rinse of the carpet.

Flood and flush: Also known as “chop stroking,” this is used in extreme soiling situations.  The technician pushes forward with the wand with the spray valve open and then pushes back on the wand a second time with the spray valve open; this “floods” the carpet to remove soils.  After these two steps, extraction begins.

Parallel stroking: This refers to the basic “spray forward, extract backward” use of the wand in a repeating sequence, overlapping the area cleaned.

Atomization: A high-speed, moisture controlled technology that helps agitate carpet fibers and inject and then extract water/cleaning solution from the carpet, leaving less moisture in the carpet for faster drying times.

“There’s another term we should use when describing wands and that is ‘important,’” says Berjer. “The effectiveness of the entire extraction process is dependent on many things, but chief among them is the wand.”

Microfiber Cloths vs Cotton

By Kassandra Kania

With 80 percent of infections being transmitted through direct contact, it’s no wonder that proper cleaning is as vital as good personal hygiene. In addition to identifying key areas that harbor infectious bacteria, custodial managers are charged with implementing best practices for the removal of these microorganisms. This includes providing custodians with appropriate cleaning tools to mitigate the spread of germs.

Cleaning cloths are an important component of any custodial program, but often facilities settle for cheap rags in place of quality products that facilitate cleaning and disinfection.

“We’ll spend $150,000 on a UV robot housekeeper, but we’ll nickel and dime the cleaning cloths,” says Mark Heller, president of Hygiene Performance Solutions in Toronto. “So we might use a torn-up, discarded towel rather than a finished, engineered product.”

Yet, given the right tools, Heller believes custodians aspire to meet the standards set forth by housekeeping to achieve and maintain a clean, healthy environment.

Increase Your Fiber

When choosing an appropriate cloth engineered to remove soil and bacteria, there’s no substitute for microfiber, say consultants.

“Microfiber cloths are synthetic and have grooves built into the fibers themselves, so they’re very absorbent and trap soils,” explains Steve Tinker, chemist and past president of the American Reusable Textile Association (ARTA), Shawnee Mission, Kansas. “As a result, soils can be picked up very quickly and held in the fibers very efficiently.”

Although cotton is also highly absorbent, it is not as effective as microfiber at grabbing and holding onto soil.

“The pros of cotton are that it’s readily available and fairly cheap, but it doesn’t do a very good job of soil collection,” says Darrel Hicks, author of Infection Prevention for Dummies. “When it comes to infection prevention, our number-one job is to remove the soil from the surface so that the disinfectant has a better chance to work.”

Another disadvantage of cotton cloths is the problem of quat binding, which occurs when fabrics have a strong attraction for the active ingredients in quat-based disinfectants, thereby reducing their efficacy. For this reason, Hicks is seeing an increasing number of facilities switching from cotton to microfiber cloths.

University of Minnesota Medical Center — Fairview in Minneapolis, switched from cotton to microfiber cloths several years ago after testing the efficacy of both materials.

“We found microfiber will pick up the spores and microorganisms, even without the use of disinfectant, whereas cotton will just wipe them around,” says Amanda Guspiel, environmental infection preventionist. “We use quat-based disinfectants with the microfiber, and we haven’t had any issues with the quat binding that occurs with cotton.”

Guspiel has seen a reduction in the number of hospital acquired infections since switching to microfiber cloths.

– See more at:–17800?utm_source=CLNewsletter&utm_medium=email&utm_campaign=CleanLink-01/21/2015?

5 Fast, Easy Fixes for Common Commercial Upright Vacuum Problems

Looking for ways to trouble-shoot and save money on vacuum equipment maintenance to keep your vacuum cleaner running longer?

Here are some easy, low-cost fixes for common upright vacuum cleaner problems.

Vacuum isn’t picking up dirt and particles effectively.137-Hov-C1703900

Possible fix #1: Your collection filter bag may be full, and this can reduce air flow which can cause the motor to overheat. Open the front lid/housing to see if your collection bag is full, and if it appears more than three quarters full, try replacing the collection bag with a brand new one. More than likely, the unit will resume its normal cleaning effectiveness. ($2 – $3 per bag)

Possible Fix #2: As a general rule of thumb, you should change the HEPA filter on your vacuum every 6 months, unless it appears dirty or clogged upon inspection. You can use Day Light saving time as a reminder, as it is the perfect time to change your HEPA cartridge, however, if your vacuum is not performing well this can be a proactive, preventative measure to take to ensure top performance. A clogged HEPA filter cartridge can negatively impact vacuum performance, not to mention indoor air quality. ($25)

Possible Fix #3: Check all of the hoses for a clog. What often happens is the hose and wand assembly are removed and checked/cleared, but the bottom hose that connects with the brush head is not checked. This often can be the source of the clog. The bottom hose must be removed from the back housing and straightened out. If you cannot see the brush roller through the hose, it is clogged. In most cases, you will find a paper clip or some object that has created the blockage. Once all hoses are cleared, the unit should return to its normal service. ($0)

Possible Fix #4: Check your beater bar. It is common for hair and string to get wrapped around the beater bar, which can impact the vacuum’s ability to clean. Flip the vacuum over to inspect the beater bar, and if needed, use a pair of scissors or sharp object to cut out all of the hair and string that is tangled around the bar. This will help to improve cleaning productivity. ($0)

Possible Fix #5:Check the carpet height setting. If you have recently vacuumed high-pile shag carpeting, you will need to lower the vacuum height for shorter commercial grade carpeting to ensure that you vacuum at maximum capacity. ($0)

3 Misconceptions of Soap

Everyone uses soap and every company needs it. Not having soap in the bathrooms at your company can give a dirty impression to customers and employees. But this doesn’t mean thousands of dollars must be spent on soap.

Differences between Liquid and Foam soaps:

Both types of soap perform the same task of cleaning your hands. Even though liquid soap is more traditional, that doesn’t mean it’s better. In most cases, money can be saved by purchasing foam soap rather than liquid.

1. The More The Better:

This is a false idea. In fact, the more soap added to your hands beyond the necessary amount can actually dry out your hands. The excess soap will only be washed off and wasted.

  • Foam soap can be more concentrated in its dispense. Every time you press the button or activate the sensor with your hand, you will receive the exact same amount of .7 or .4 mL every time. Unlike foam liquid gives over double this amount in each dispense, which leads to refilling these dispensers more frequently than foam dispensers.

2. Plastic vs. Stainless Steel:

In the debate between plastic and stainless steel dispensers, most people say that stainless steel looks more professional. This may be true, but how many companies take care of their stainless steel dispensers correctly? Did you know stainless steel dispensers, should be cleaned every 3 refills or every 30 days to prevent the growth of bacteria inside the dispenser? This means that having these dispensers require more labor costs to maintain, compared to plastic dispensers. Plastic dispensers which have pre-sealed bags are easily changed by removing the old bag and placing the new bag in the slot. This system is not only more efficient, it eliminates the need for cleaning the dispensers as frequently.

3. Location of the dispenser:

There are two ways soap is dispensed, either gravity helps it, which is used in most stainless steel dispensers or most common for plastic dispensers an air tight pump that pulls the soap vertically out of the bag or container. The main difference between these two dispensing methods is Gravity dispensing is only used with liquid soaps and it is always working on the soap, which can cause it to leak out of the container onto your walls or floors resulting in costly damages. With the air tight pump method the soap doesn’t get dispensed until the button is pushed, which prevents any unwanted dispensing. The air tight pump can be used with both liquid and foam soaps, unlike stainless steel dispensers.


A.C.E. Director of Training

Have you met our A.C.E. director of training, Jason Soler? He has been in the cleaning industry since 1996 as a Custodian, Floor Technician, Trainer and Consultant.  He is also registered as a Certified Trainer for the Florida School Plant Management Association (FSPMA) and Cleaning Management Institute (CMI).

He is certified by the Institute of Inspection, Cleaning & Restoration Certification (IICRC) as a Carpet Cleaning Technician (CCMT),  Upholstery Cleaning Technician (UCT) and Floor Care (hard surface) Technician (FCT). Other certification includes, SSS Natural Stone Care Accreditation, OSHA Certification by the State of Florida.

In recent years, he assisted in the development of the Accredited Cleaning Expert University (ACEU) Certification (, one of the largest and most successful (bi-lingual) training seminars in the state of Florida.  Hundreds of contractors and many School Districts have attended Jason’s seminars.  Below are comments from some of the class attendees:

The information was very clearly presented; even to those of us who had NO experience  ACE Hand Floor Care, October 02, 2014, William Braaksman

Very thorough and our instructor was personable. He really allowed me to enjoy the training and kept it interesting.  Well done.”   Hard Floor Care, May 21, 2014, Doug Abbott

“Everything  Jason explained was basic and understandable.  He made me feel comfortable to ask any questions. It was a great experience, cost affordable and it felt great to be surrounded by staff that made me feel at home and gave me knowledge to go out and do or get more jobs with confidence from the class”    ACE Natural Stone Care, February 12, 2014,  Rodney Rhoden


Jason has a degree in Business and Marketing from the American University of Puerto Rico (AUPR), and is currently the Director of Training at Gem Supply Company in Orlando, Florida.


New Form of Disinfecting

In recent months we’ve had multiple contagious viruses arise such as Ebola and the Enterovirus D68 Virus, which was widespread throughout most schools of the US, making it extremely important to not only clean, but also disinfect the surfaces inside our buildings. The current Flu season also makes it more important to make sure your facilities are not only clean, but disinfected as well.

If you look at “Are You Really Disinfecting“, you’ll notice a couple of things. First, it is extremely difficult to truly disinfect a surface, especially in an area such as Florida. This is because of the hotter temperatures and more humidity in the air. The disinfectant will dry faster in that climate than in colder, less humid environments and to disinfect, the product must remain on a surface for the intended kill time, which on average is 10 minutes.  Second, the cost of labor to have someone disinfect an entire area is very high because he/she must continually ensure the chemical is remaining on the surface.

This leads to something that has been around for a couple of years, but has been underused – the Halo Disinfection Fogger.  This equipment is an extremely impressive product of innovation. It is capable of not only disinfecting a 10,000 square feet  room within an hour,  but it does it more effectively and efficiently than any cleaning crew by being able to get in the nooks and crannies of all surfaces without the need for supervision. This impressive device kills 99.99% of all bacteria, viruses, mold and fungi in a room. The only two requirements are that you place the machine in the room and turn it on and do not reenter the room until the machine is finished.

Are You Really Disinfecting?

What’s the difference between Disinfecting and Sanitizing?

Sanitizing is the process of spraying a surface and wiping the chemical off after to remove any germs currently on the surface. Disinfecting, on the other hand, is allowing the chemical to stay on the surface for the directed kill time on the label before wiping it off. This prevents the bacteria and viruses from rehabilitating the surface rather than just killing the germs currently on the surface.


This process is very difficult in Florida or any highly humid area because the chemicals evaporate much faster than most kill claims, which average around 10 mins, preventing the chemicals from disinfecting the surface. If you want to truly disinfect your surfaces, look for a product with a low kill claim. The product with the lowest is SSS Perisept which has a 2 minute kill claim! Another good choice if you don’t want to use dilution control systems, is SSS-Tri-Max, which is a Cleaner and Disinfectant in one and has a 5 minute kill claim.

What do you mean Directions?

Directions are the writing on the back of the bottled product that people are spraying around the office. That writing is very important to read to prevent the overuse or under use of a chemical. Not following these directions can result in either not killing a virus or bacteria completely on a surface or potentially filling the room with harmful fumes from the chemicals. In the medical field, the difference between medicine and poison is usually the dosage The same applies in the cleaning industry.

The most misused product is bleach! A few quick facts about bleach, it will kill most things it comes in contact with, but it’s also very corrosive to the surfaces you’re using it on and it is much more effective fresh. Bleach becomes less distilled the longer it sits on a shelf. Another helpful tip when using bleach, you don’t have to use a lot for it to be effective. Bleach only requires 50 parts per million of water meaning your not going to over dilute it. Even if you use a mixture of half water half bleach, you’re going to have the same results as using straight bleach but with less corrosion.

The same rules apply to dilution products. These are the next most misused products due to people not reading and following the directions. Most people will just guess on dilution ratios, which is one thing you should never do for multiple reasons. For starters you could be wasting chemicals, which results in wasted money. This careless procedure could cause a harmful environment for your customers and workers.

What about adding more chemical to the mixture?

One of the most common misconceptions is “I added more chemical so the product is stronger.” This isn’t true. In fact, the more product you use, the more likely the product will not produce the desired results because the product is designed to have any excess evaporate from the surface it is left on. If there is too much chemical, then there will be excess on the surface that will not evaporate. This causes the floors or counters to be slippery, which can cause multiple safety concerns.

Make sure to save yourself money and time by reading and following the directions for all chemicals you use.