FREE Webcast on Breaking the Chain of Infection, by CleanLink


FREE Webcast brought to you by  Cleanlink
Sponsored by Spartan Chemical

Breaking the Chain of Infection

Wednesday | August 14 | 1PM ET

Register Today!

In any workplace’s war against infection, the enemy is aggressive, and ever-changing. As viruses like C. diff, MRSA and VRE become more resistant, the proper cleaning tools and procedures are vitally important to eradicating outbreaks. Equally important is educating employees on their need to follow specific cleaning protocols to break the chain of infection. If not, germs spread, bacteria mutate, and building occupants contribute to the problem with poor hygiene habits. The need to develop a battle plan – and recruit customers, end users and occupants to join the fight – is stronger than ever.

This webcast provides an in-depth understanding of universal practices and methods for combating the spread of infection in a variety of settings. The result: a healthier working environment for building occupants, increased morale, reduced absenteeism and greater productivity. The Webcast details:

  • Considerations specific to various types of facilities: schools, health care, hospitality, offices, etc.
  • Why these facilities are breeding grounds for infections
  • Ways to reduce MRSA, influenza and the common cold
  • Cleaning and disinfecting common touch-points, such as door knobs, keyboards, light switches, hand rails, etc.
  • Promoting and practicing proper hand washing
Hicks Darrel Hicks
Author & Consultant
Zudonyi Corinne Zudonyi
Facility Cleaning Decisionsmagazine

Breaking the Chain of Infection


Floor Care Equipment That Contributes to LEED Certification by Kassandra Kania

Floor Care Equipment That Contributes To LEED Certification

By Kassandra Kania 

As the sustainability movement continues to flourish, more custodial managers are demanding environmentally friendly products to satisfy in-house green initiatives, as well as earn credits toward LEED certification for property owners.

Although there are no certifications for floor care equipment per se, by adhering to U.S. Green Building Council (USGBC) guidelines when buying or using floor care equipment, custodial departments can help businesses earn points toward LEED certification.

According to media associate Jacob Kriss, the USGBC awards up to one point toward LEED for Existing Buildings: Operations & Maintenance (LEED-EBOM) for projects that implement a program for the use of janitorial equipment that reduces building contaminants and minimizes environmental impact (see “Indoor Environmental Quality c3.4: Green cleaning-sustainable cleaning equipment” for excerpted requirements pertaining to floor care equipment).

For existing powered cleaning equipment, 20 percent must meet the criteria set forth in this credit by cost or unit count, whereas newly purchased equipment must meet 100 percent of the credit requirements. Under the new version of the rating system, set to launch in Fall 2013, the cleaning equipment credit will require 40 percent of powered equipment to meet certain criteria, while equipment that does not meet the criteria must be phased out.

“Everything in LEED is good for the environment and the organization, and makes sense to do,” notes Michael Arny, president of Leonardo Academy in Madison, Wis. “If people want to operate their buildings in a greener way, the more of the LEED program they can follow, including the cleaning component, the further they are down the path to making their building more sustainable. And they also position themselves to move forward with LEED certification more easily, if and when they decide to do that.”

According to Bill Griffin, president of Cleaning Consultants Services Inc. in Seattle, Wash., the growing interest in sustainable flooring equipment is being driven in part by LEED.

“The evolution in equipment is in the response to demand from customers wanting to be more sustainable,” he says. “LEED is driving some of this, and the demographic of people running these buildings is also driving this to some degree. There’s a younger crowd coming in, and they’re more aware and have a higher expectation regarding green.”

Although the industry is moving toward greener flooring equipment, Stephen Ashkin, president of The Ashkin Group in Bloomington, Ind., urges cleaning departments to keep in mind that this is merely one part of a comprehensive green cleaning program.

“Don’t lose sight of the fact that this is one important element in an entire system that ultimately will meet the intent of the LEED credits,” he says. “And that intent is to create safe, healthy, productive environments while minimizing negative impacts on the environment.”

Reducing Water Usage With Floor Equipment

Reducing water, energy and chemical usage are important prerequisites for achieving credits toward LEED certification. Likewise, when implementing a green program and reassessing floor care equipment, cleaning departments should look for opportunities to reduce water and energy consumption.

“There are greener and more sustainable floor machines on the market today that use less water or use eco or hybrid water instead of plain water and chemicals,” says Griffin. “There are also ultra high dilution products where you put a cartridge in the machine and it automatically dilutes the chemical.”

To reduce power consumption, managers should look for equipment with Energy Star ratings, or battery-powered equipment that uses environmentally preferable gel batteries.

In addition to reducing water, power, and chemical usage, managers should look for floor equipment that reduces noise levels. Griffin recommends equipment that operates below the 65-decibel rating. Departments also need to consider how their equipment fits into their green protocol. For example, the decibel level of the machine becomes more significant if they are cleaning during the day when the building is occupied.

“Environmentally friendly equipment isn’t just about protecting the environment, but also the employees using the equipment,” says Stan Hulin, president and CEO of Future Floor Technology Inc. in Gladstone, Ore. As such, manufacturers are paying more attention to machine ergonomics by designing equipment with operator comfort and safety in mind.

KASSANDRA KANIA is a freelance writer based in Charlotte, N.C.

Republished from



Your Mobile Phone is Dirtier than You Think! by Patrick Boshell, DebGroup.

Your Mobile Phone Is Dirtier Than You Think

Posted by Patrick Boshell on Wed, Jul 17, 2013
“It’s a well-known fact that cell phones are dirty objects, but just how unclean are they? Fun fact: each square inch of your cell phone contains roughly 25,000 germs, making it one of the filthiest things you come in contact with on a daily basis. That’s something to think about the next time you press your face to your phone.

Ever wonder what objects are actually cleaner than your phone? Surprisingly, toilet seats make the list because they’re usually sanitized often. Watch the video to see how an average cell phone’s bacterial count stacks up compared to other household items,” as reported by Mashables.

Menshealth recently interviewed Dr. Charles Gerba, a professor of microbiology at the University of Arizona who says this is not surprising.   “Nobody ever cleans or disinfects their phone, so the germs and bacteria just keep building up,” he explains. What types of germs? E. coli, as well as influenza and MRSA, a germ that causes rashes and skin infections, Gerba adds.

Bacteria on your phone

As we use our phones frequently it remains warm, creating the ideal breeding ground for bacteria.   “With the advent of touch-screen phones, the same part of the phone you touch with your fingertips is pressed right up against your face and mouth, upping your chances of infection,” Gerba adds.

A recent article explored some of those terrifying germs and summarized details from a study involving 200 phones as published in the “Annals of Clinical Microbiology and Antimicrobials.”  

 “The researchers found that 94.5 percent of the phones were contaminated with some kind of bacteria, many of which were resistant to multiple antibiotics. By also testing the participants’ hands, the researchers were able to show that a significant number of germs were transferred from their hands to their phones, and vice versa. In fact, about 30 percent of the bacteria on the phones ended up on the owner’s hands.

Much of the disease-causing bacteria they found are transferred from person to person through touch, which means that once this bacteria is on your hands, you only have to then touch your eyes or nose for the bacteria to find an easy route into your body. This is especially frightening when you consider how often your phone hangs out only millimeters away from your face.

The wide spread use of mobile phones by healthcare workers has become a question of concern.  A recent study study on mobile phones and Nosocomial infections reported, “HCWs’ mobile phones may serve as reservoirs for microorganisms that could facilitate the transmission of bacterial isolates from one patient to another in different hospital wards.  Whereas strict attention is paid to changing clothes, removing jewelry, undertaking hand hygiene measures (WHO 5 Moments), and storing personal objects in changing rooms to reduce the transfer of microorganisms from the external clinical environment into the operating environment, most expensive mobile phones often accompany staff into the operating environment as currently no local policy restricting the use of mobile phones in clinically sensitive areas is in place. This lack of attention may be indicative of little awareness about potential risks posed by mobile phone microbial contamination and their role as vehicle for transmission of infections.”

Mobile Phones in Healthcare

The report went on to recommend, “Restriction of mobile phone use in clinically sensitive areas, such as operating environment and ICU as a start point, is recommended. Moreover, screening of HCWs’ mobile phones inside the hospital should be done while doing environmental screening.”  This would be supported by, “A major educational campaign to raise awareness” and recommendation that “mobile phones could be produced with protective material against contamination.”

A new Practice Guideline was issued by the Community and Hospital Infection Control Association (CHICA-Canada) to address the issues of electronic devices in healthcare settings. Recommendations coming out of that guideline include the following:

  1. Hand hygiene should be performed between patient contact and before and after accessing a device.
  2. Manufacturer’s guidelines for use, cleaning/disinfection and maintenance should be reviewed to ensure these guidelines meet the standards for cleaning and low-level disinfection that are necessary for exposure to Multi-Drug-Resistant Organisms.
  3. Items that cannot be adequately cleaned should not be used, or should be designated as “clean” and not be accessed in patient rooms or be touched by patients.
  4. If an item cannot be cleaned with a hospital-grade disinfectant and is necessary for patient care, a risk assessment should be done with infection prevention and control to determine the best approach to mitigate the risk of transmission of microorganisms.
  5. All touch-surfaces of IT devices used at, or near, point-of-care must be cleaned and disinfected with a hospital-grade disinfectant if used or touched during the encounter with the patient.
  6. The surface of telephone components, pagers and computer ‘mice’ should be cleaned in a manner that prevents damage to internal systems from excessive fluid.
  7. If an item cannot be adequately cleaned and will be accessed in a patient room or touched by patients, it requires a cleanable cover.
  8. The user/owner of the device is responsible for routine cleaning and disinfection of the device and that  responsibility must be clearly communicated.

With Dabs and Touch-Ups, Speed Cleaners Get the Job Done Companies Cater to New Housekeeping Needs With Wider Sprays and One-Handed Dispensers from the Wall Street Journal

Packaged products giants are increasingly catering to people whose cleaning style is to clean with a million touchups in as little time as possible. And they are willing to pay for products that help them do this. Ellen Byron has details on Lunch Break. Photo: Clorox.

We are eating faster, talking faster, driving faster. So it stands to reason we want to clean faster too.

Unwilling to engage in housecleaning marathons, consumers have a new strategy—frequent bursts of mess-busting touch-ups. Cleaning a kitchen counter or bathroom sink now often happens with a passing swipe. Plates get wiped with a sponge and a squirt of soap. Floors get washed one spill at a time.

The change is creating a nation of housecleaning multitaskers who can clean a stovetop, cook and chat on the phone at the same time. They have a high tolerance for rooms that are works-in-progress—and a low tolerance for Saturday afternoon scrubbing sessions.

Consumers used to clean the way their mothers showed them to. But the shift to speed cleaning is happening so fast that companies are racing to keep up. Makers of cleaning supplies, who translate a slight change in human behavior into billions in sales, are tracking the shift closely, updating decades-old products and inventing new ones.

The most common and fastest-growing cleaning technique is touch-up cleaning, defined as a task that takes 15 minutes or less, according to research from SC Johnson & Son Inc., maker of products including Windex and Pledge. Touch-ups now account for 70% of all cleaning, up from 40% five years ago.

Asaf HanukaMeet the speed cleaners.

“People used to have a day of the week when they did a thorough cleaning top to bottom,” says Beth Simermeyer, senior vice president of SC Johnson’s North America home-cleaning business. “That is very uncommon these days.”

Products geared to fast cleaners include wipes that clean more surface types, wider sprays and new pump dispensers for one-handed dabbing. Spray bottles cast a wider spritz and sponges are more amenable to small jobs. Fast-cleaning consumers, who are mostly women, are willing to pay for products that meet their needs, SC Johnson says.

“There are more single-parent households, more multigenerational living, smaller living spaces, fewer children in the home—all of that has had an impact on cleaning,” says Vicky Purnell, senior director of global insights for Clorox Co.’s CLX +0.73% cleaning division.

More people are willing to live in imperfectly kept rooms. “Think about how involved parents are in their kids’ lives these days. They don’t want to spend all their time cleaning,” Ms. Purnell says. “Messy is OK, as long as it’s sanitary.”

After Melissa Sachs Fitzpatrick puts her two young sons to bed at night, she starts her 20-minute dash. She grabs a spray cleaner and paper towels and wipes down the kitchen island, countertops, table and chairs. She gives a quick scrub to pans and cutting boards that weren’t washed during the dinner prep, loads the dishwasher, sweeps up food that fell from the dinner table—and then it’s on to the playroom and the bathroom for a drive-by tidying up.

“Ninety-five percent of the time, incremental cleaning keeps my house OK,” says Ms. Sachs Fitzpatrick, 36, who handles communications for a real-estate investment trust in Denver. “I work full time, so I never want to take time away from my kids to clean.”

Asaf HanukaProcter & Gamble says 60% of consumers use the ‘quick clean’ dishwashing method, squirting a few drops of soap onto the sponge rather than filling a sink with suds.

Procter & Gamble Co. PG +1.22%researchers found fast-cleaning consumers hate to spend time scouring dishes or waiting for them to soak. “When we were kids, the majority of the country used to drop in some dish liquid, fill up the sink with water, soak all of their dishes and then after a bit of time clean them, rinse and place them in a drying rack,” says Sunny Jain, P&G’s marketing director for Dawn and Cascade. “Today, consumers just don’t have time for batch-processing.” In June, P&G introduced Dawn Platinum dish soap, which claims to provide the equivalent of an overnight soak in three minutes.

Fast cleaners may dislike cleaning, but P&G researchers found in 2009 that they were actually cleaning more often on average, with more-frequent touch-ups and deep cleaning jobs than in 2005. Other companies have found consumers rely on touch-ups in order to deep-clean less often.

When Clorox overhauled its spray-bottle design in January, it widened the span of the spritz for brands including Formula 409, Tilex and Clorox. The new design lets consumers work faster, Clorox says, and follows company studies of the shrinking amount of time Americans spend cleaning the bathroom and kitchen each week. In 2011, the average task lasted just under seven minutes, compared with nine minutes in 2004.

Fast-cleaners love to multitask, especially at dinnertime. They like to clean up as they cook, says Matt Barresi, North America marketing director of P&G’s Bounty brand. While preparing dinner they may also be searching for a recipe on a cellphone or laptop, listening to the TV and helping with homework.

An accidental spill has the potential to upset the balance, P&G research found. If a paper towel doesn’t come off with a one-handed tear, for example, the other hand has to get involved, which requires the mobile device or cooking utensil to be put down. If the sheet doesn’t fully absorb the spill, the consumer’s hand gets wet, requiring a trip to the sink for a quick rinse and the use of yet another paper towel. If that sheet drips on the way to the trash can, all activity will come to a full stop, as the consumer cleans up yet another small mess.

“You can see it in their body language—she exhales, her shoulders drop and she’s frustrated,” Mr. Barresi says.

In February Bounty introduced DuraTowel, a more-absorbent paper towel resembling a dishcloth, which can be easily torn off with one hand. “It allows her to do it all in one swipe,” Mr. Barresi says.

And with a “Select-A-Size” version of Mr. Clean Magic Eraser sponges, users can break off a small piece to tackle a touch-up without wasting a whole sponge. As a result, people use the product more frequently, says Scott Beal, associate marketing director at P&G for Mr. Clean and Swiffer brands. “Consumers were inclined to save up Magic Erasers for a worthy deep-clean type of job, or in some cases they were cutting them up for small jobs,” he says.

SC Johnson executives describe modern multitasking as being “in the flow.” To accommodate “the flow,” the company in January introduced Windex Touch-Up Cleaner, which dispenses with a one-handed pump on top of the bottle.

The short Touch-Up bottle resembles a hand-soap dispenser, so consumers are tempted to leave it on the counter—and use it more often. That eliminates the time and effort required to take the bottle out and put it away. “It sounds like a small thing but it matters,” says SC Johnson’s Ms. Simermeyer.

SC Johnson took pains to keep the pump extra smooth and make the bottle sturdy so it won’t tip over during a one-handed dab with a sponge. “If you’re holding a baby, talking on the phone or making dinner, you can still get a little cleaning done,” Ms. Simermeyer says.

Fast-cleaning consumers like one or two multipurpose formulas rather than an arsenal of specialty cleansers. Clorox introduced its wipes in 2000 as a bathroom cleaner and has gradually adapted the formula to be compatible with more types of surfaces. Today a Clorox wipe can clean stainless steel, finished hardwood, glass, mirrors and sealed granite. The latest formula upgrade, in January, makes it better at tackling kitchen grease, the company says.

“Wipes are the darlings of most modern cleaners,” says Clorox’s Ms. Purnell. “It lets consumers clean where they want to when they want to in a matter of seconds or minutes.”

Written by: Ellen Byron, Wall Street Journal

Standard Validates Cleaning Procedures,

Standard Validates Cleaning Procedures

By Bill Balek 

In developing a standard that validates cleaning procedures, ISSA and CIRI followed a broad multi-stakeholder process designed to garner the input of all major stakeholders in an open and transparent manner. The Clean Standard: K-12 development process allowed for stakeholder involvement by participation on either the Development or the Stakeholder Committees, whose decisions were based on consensus.

These committees are comprised of industry members (manufacturers, distributors and cleaning service providers), major school districts, unions such as the American Federation of Teachers, and NGOs and non-profits such as the Healthy Schools Campaign, the National Education Association, APPA and the National Association of State Boards of Education.

The development process has been guided and informed by independent research, which included extensive scientific measurements from a multiyear review of cleaning procedures in numerous schools across the United States. The data clearly indicates that a standardized approach to the measurement of cleaning effectiveness across critical surfaces (recognized as presenting health risks in schools) could be used to improve the hygiene of interior school surfaces and help improve the school’s overall indoor environmental quality.

Specifically, the research has validated ATP meters as a way to measure the level of cleanliness of school surfaces and perfect cleaning procedures. In addition, the research has produced reasonable range values for measuring levels of cleanliness in K-12 schools across three different ATP meters, representing a standardized and quantitative approach to measuring cleaning procedures.

The Clean Standard provides schools with a framework and a standardized protocol for using ATP meters to measure and assess cleaning effectiveness on a consistent and periodic basis. Perhaps more importantly, it provides a structured approach to addressing situations where the facility has fallen below the desired level of cleanliness.

Adenosine triphosphate is recognized as an excellent marker for monitoring biologically-derived surface soiling and cleanliness. Most surfaces collect and retain soils, dusts and various deposits containing myriad particles, residues and fragments of some biological origin. These residues may derive from plants (such as pollens, fibers, dusts, fungi, etc.) and animals (skin cells, dander, insect parts, secretions, exudates, etc.), as well as other microorganisms that are environmentally ubiquitous.

By basing the metric of “clean” on ATP levels on interior surfaces, one is practically covering all surface residual contamination of biological origin. However, it is important to note that ATP monitoring is not appropriate for the identification of specific, non-biological and other pollutants that are recognized and regulated as human health hazards. Examples include lead, asbestos and pesticides.

ATP cannot identify specific bacteria, virus or fungi that may serve to be human pathogens. However, during research, RODAC measurements (a recognized means of detecting and measuring the presence of microorganisms on surfaces) were taken contemporaneously with ATP measurements. The research compared ATP and RODAC measurements and clearly established that a reduction in culturable bacteria as measured by RODAC was consistent with the reduction in ATP values after cleaning.

Purpose Of The Standard

The Clean Standard: K-12 establishes a framework for assessing the cleaning procedures and cleanliness of a school’s interior high-touch surfaces. The primary methods used for this assessment is a site survey and quantitative measurements based on ATP meters to determine what is biologically soiled. The assessment is designed to provide information showing the initial extent of contamination and the level of biological contaminant removal when cleaned. It should be used for the ultimate purpose of improving the quality of the indoor environment for the benefit of both students and staff.

The standard provides a systematic approach based on multiple elements that are used to measure the level of cleanliness and monitor cleaning procedures at K-12 facilities related to residual surface contamination of biological origin.

Specifically, the Clean Standard includes the following elements:
• A site survey or building audit;
• Evaluation of the presence of visual dust and soils;
• Pre-cleaning and post-cleaning evaluations and measurements based on ATP measurements; and
• Periodic measurement of bio-contamination or bio-soil loads using ATP.

These elements are intended to be used in a systematic process to determine the background condition and pre-existing soiling loads in any school, as well as the level of cleanliness achieved after cleaning. They also provide periodic measurement of cleanliness at the school facility.

Training will be a key component in implementing the Clean Standard at any school. It will verify that ATP measurements are conducted in a correct and consistent manner to ensure accuracy of the results.

The collective elements of the Clean Standard: K-12 will make it possible to assess the effectiveness of any commercial cleaning regimen, equipment, products and procedures. As such, the standard empowers schools to select a cleaning regimen that is the most effective and economical.

Bill Balek is the director of environmental services and legislative affairs for ISSA, Lincolnwood, Ill. More information on the Clean Standard: K-12 can be found at and at Gem Supply Company,

Clean Standard Measures Cleanliness in School, by Bill Balek, from CleanLink.

Clean Standard Measures Cleanliness In School

By Bill Balek 

Elementary and high school facilities across the United States pose health risks to students and staff due to the lack of a standardized approach to assessing the effectiveness of their cleaning regimen. A vast majority of facilities judge cleaning by sight, smell and even touch. But this approach is woefully inadequate in this age of MRSA, norovirus and other infectious agents that cannot be detected by the senses alone.

Realizing this serious deficiency of measuring cleanliness in school, ISSA and the Cleaning Industry Research Institute (CIRI) entered into a joint venture,  commissioning an independent body of scientists led by Dr. Richard Shaughnessy, University of Oklahoma – Tulsa, and Dr. Gene Cole, Brigham Young University, Provo, Utah, to perform research intended to provide three deliverables.

The first goal was to identify an objective, quantitative method of measuring cleanliness in school. After thoroughly reviewing various devices, the researchers concluded that ATP (adenosine triphosphate) meters are a valid, relatively simple, rapid and affordable measure of the level of cleanliness of critical interior surfaces in schools. Just as important, these devices were found to be reliable and consistent in their measurements across geographic and climatic zones.

Secondly, ISSA and CIRI tasked the researchers with producing reasonable range values for measuring levels of cleanliness in schools across three different ATP meters, representing a standardized and quantitative approach to measuring clean. With this step, “cleanliness” was defined based on ATP-RLU (relative light unit) values.

Now, ISSA and CIRI will use this information to establish a practical standard and protocol that will empower custodial departments within schools to validate their cleaning regimen, as well as help them more efficiently allocate their limited resources for cleaning and maintenance. This protocol — the Clean Standard: K-12 — is currently in the final stages of development, and is expected to be completed by June 2013.

Overview And Background

The goal of the Clean Standard: K-12 is to provide schools with a useful tool that will help them objectively measure and monitor the level of cleanliness at their facilities, thereby contributing to the quality of the indoor environment for the benefit of students and staff alike.

The Clean Standard: K-12 is performance-oriented and focused on:
• The levels of cleanliness that can be reasonably achieved;
• Recommended monitoring and inspection procedures designed to measure how “clean” a facility is using quantitative measures (i.e., ATP Meters) and traditional methods (i.e., sight, smell, touch);
• How to use these results to evaluate and improve the cleaning processes and products that are critical to maintaining a safe and healthy learning environment for students and staff.

The Clean Standard doesn’t specify or favor any particular cleaning process or product. Instead it focuses on achieving the desired level of cleanliness and provides a systematic approach to inspection in an effort to ensure “clean” is achieved and maintained.

Bill Balek is the director of environmental services and legislative affairs for ISSA, Lincolnwood, Ill. More information on the Clean Standard: K-12 can be found at or by contacting Gem Supply Company at

How Clean is Your Clean? By Krysten Comperchio

How Clean Is Your Clean?

Did you know

  • Infections are one of the main reasons people are admitted into hospitals?
  • Proper disinfection prevents 36% of healthcare acquired infections (HAI’s)?
  • The Centers for Disease Control (CDC) states ATP Monitoring Systems are an objective method for evaluating cleaning methods and recommends having a critical “Touch Point” cleaning program?

Touch Point Clean ATP

It is estimated that HAI’s are on the rise and are costing healthcare facilities $7 billion dollars each year (Per Centers for Disease Control – CDC). Every aspect of healthcare is scrutinized in an effort to reduce the risk of healthcare associated infections (HAI’s). No one can truly know if a surface is clean just by looking at it. ATP (Adenosine Triphosphate) is an enzyme that is present in all living cells, and can detect the amount of organic matter that remains after cleaning an environmental surface. ATP Monitoring Systems provide real-time, accurate and reliable results allowing users to assess and measure surface cleanliness, validate efficacy of cleaning procedures and with implemented cleaning procedures and protocols, immediately address critical “touch points” in healthcare facilities, i.e., long term care. “Touch Points” are referred to as:

  • Floors and Hallways
  • Organisms survive up to 5 months on floors
  • Chairs and Arms of Chairs
  • Over 90% are rarely cleaned where millions of micro-organisms “live”
  • Door Knobs
  • Viruses, like H1N1 can survive up to 24 to 48 hours on these surfaces
  • Bed Rails
  • VRE can survive up to 7 days on bed rails
  • Sinks and Faucets
  • 75%  of all sinks contain extremely high levels of micro-organisms
  • Toilet Seats
  • Norovirus survives on toilet surfaces for 12 hours

A clean environment and proper hand hygiene programs are important factors in reducing the risk of cross contamination and transmitting disease contributing to HAI’s. In the US, the Centers for Disease Control (CDC) guidelines for multiple drug-resistant organisms, i.e., CRE, VRE and MRSA, recommend that healthcare facilities “monitor cleaning performance to ensure consistent cleaning and disinfection of surfaces in close proximity to the patients”. Most healthcare facilities rely on visual inspection as a cleaning monitoring method. Although easy to implement, visual inspection has shown to be inadequate for ensuring that proper cleaning has been performed, especially on critical “Touch Points”. Proper cleaning procedures and policies need to be in place to monitor daily cleaning effectiveness using methods beyond visual assessment. With increased risk of hospital acquired infections, healthcare providers need real-time results in order to make good decisions regarding proper cleaning and disinfection of rooms before the next patient/resident rooms. Monitoring patient/resident rooms, as well as other departments within a healthcare facility, is a proactive approach with measureable results, helping reduce HAI’s and saving money due with better cleaning procedures.

Krysten Comperchio is the Product Manager for Skin Care and Education at the Betco Corporation. 


Top Benefits of Mats from

Top Benefits of Mats Identified

High-performing matting systems are known to help facilities stay safer, cleaner and healthier.  But many facility managers and cleaning professionals are unaware of their benefits. The following Q & A with Dennis Knapp, Director of Sales for Crown Mats and Matting, will outline some of the many benefits of mats.

How do mats help keep facilities clean?
We know that an effective matting system can prevent as much as 80 percent of outdoor soils from being walked into a facility. In fact, they play such a vital role in keeping soils and moisture outside that they are required to be installed for buildings seeking LEED certification.

Will any mat accomplish this?
No. An effective matting system requires approximately 15 feet of matting made up of three components:
1.     A scraper mat, located outside a facility
2.     A wiper/scraper mat, placed directly inside a facility
3.     A wiper mat, installed in a building’s lobby

What does the term “high-performance mat” refer to?
A high-performance mat is typically purchased, not rented, and is warrantied to last for one or several years. A rental mat, in comparison, may be guaranteed to last only a few months.
How do you maintain mats?
Mats should be vacuumed regularly, preferably with an upright vacuum cleaner, and in different directions. The roller brush on an upright agitates the mat’s fibers, helping to release soils stored in the mat so that they can be removed.

Mats also need to be cleaned occasionally. The most effective way to clean them is with a carpet extractor, which removes deeply embedded soils and contaminants and keeps the matting performing in a top-notch manner.

“How to purchase a high-performance mat is another question that often comes up,” says Knapp. “A distributor knowledgeable about building safety and green cleaning will know the value of matting and can typically help you select the matting that best meets your facility’s needs.”

What Customer Service Should Be. By Erica Cruz Lopez

What Customer Service Should Be. By Erica Cruz Lopez

We, as Customer Service/Passenger service representatives sometime forget why our customer mean so much to both our industry, company and image.

I would like to share this short story about a well-trained, well-mannered and professional Customer service Representative, my Father. I sometimes go to my father’s place of employment to say hello. What I witness every time I am there inspires me to be both a better person and an even better Customer Service Representative.

The minute a customer walks into my father’s shop, they are greeted with a smile that lights up the room, this immediately let’s every person know that they will be greeted with warmth and personalization. These customers respond to my father with handshakes, warm hugs and sometimes kisses on the cheeks just because he smiled. All attention from my father is diverted solely to the customer. Coffee is offered, asking about family and health is exchanged and the biggest thing: Laughter, like they knew each other for years and some of them do.

My father’s customers always have a personal story to tell him, being a family man my dad can relate to almost all of them. My Dad always said that the company he works for is “The Barber Shop of the Cleaning Industry” cause as customers come to buy, they leave with a little extra and a smile.  His attention to their needs and the knowledge of every product he sells make them come back for more.

Step by step, ounce by ounce, my dad assures them about the product they are buying, the best equipment to use, etc. And with that a trust is forged. Some customers don’t even care what the cost is, because my dad knows and made the customer know they are investing well.

I have seen my dad go to every facility this company opened, sending him to either train or help train their customers. The company he works for cares that the customer comes first and everything else is second, which is a lesson we can all take, a lesson I have also learned.

Customers are the bread and butter of any company, they pay our salary, and keep our place of employment running. My father also always said that a good working team can accomplish the most difficult of tasks and best serve our customers better than any automated “press one” machine or phone.

Customers are people who need and want the attention of the business they patronize, they want assurances of our product, the courtesy of their time and the presence of a Customer Service rep with knowledge of product and mostly humility.

Thank you!




Hooray for Handwashing Story Book and Music Tracks, American Cleaning Institute

Hooray for Handwashing

Hand hygiene education materials for teaching pre-school children when to wash their hands and why it’s important. These include digital copies of the storybook, coloring sheets, music tracks (mp3) and sheet music:

Hooray for Handwashing storybook