Question: What are the top SIX activities in cleaning that will have the greatest impact on safety and health? Answer: Here is my list of the top SIX activities necessary to impact the health and safety of our public. Train and retrain housekeepers (custodial staff) that their role is NOT cleaning for appearance sake, but…
Last week, the Florida Schools Plant Management Association held this years annual conference in Orlando. The Academy of Cleaning Excellence presented two separate sessions on Wednesday of the event. Please click on the topic to listen to the Podcast of the LIVE presentation. “How to be a Rock Star Custodian” and ” How to Create…
As the two guys continue, Aaron is talking about experience in development. Learning is the power of experience. Smell and Vision are the two most powerful forms of experience. Aaron talks about, “Everything you need to know you learned in Kindergarten”. The single most important word in management; PLEASE Two most important words in management are; THANK…
What Customer Service Should Be. By Erica Cruz Lopez We, as Customer Service/Passenger service representatives sometime forget why our customer mean so much to both our industry, company and image. I would like to share this short story about a well-trained, well-mannered and professional Customer service Representative, my Father. I sometimes go to my father’s place…
Custodians have many opportunities to be nurturing to all types of people. From children to adults, everyone needs something in a school setting. To be a custodian who is nurturing you simply perform random acts of kindness when you see the opportunity to do so. Many times, people who are considered a nurturing person are…
This week we will be talking to the Lead or Head Custodians at K-12 schools. These messages are from Michael Ward and his book, “Who Swings Your Mop”. Observe and Report vs. Mandate and Dictate What that means is; If you notice something not being done correctly, you must document and report it to your supervisor Do not…
