What Customer Service Should Be. By Erica Cruz Lopez We, as Customer Service/Passenger service representatives sometime forget why our customer mean so much to both our industry, company and image. I would like to share this short story about a well-trained, well-mannered and professional Customer service Representative, my Father. I sometimes go to my father’s place…
Electrostatics: is a branch of physics that deal with the phenomena and properties of stationary or slow-moving electric charge. Electrostatics involves the buildup of charge on the surface of objects due to contact with other surfaces. · Induction Charging: Electrostatic induction is a method to create or generate static electricity in a material by bringing an…
During this year as the Academy of Cleaning Excellence presented the Rock Star program around the country, nominations have been received from across the nation. The 12 finalists have been announced and now it is your turn to vote. In order to get to this point, the individual who nominated them had a nine (9)…
On November 5th, 2019 we had the pleasure to present to Pete Lostraglio, from the St. Petersburg Police Dept, the ISSA/CMI Master certificate which he earned. He was sent to the Academy to learn about healthy and progressive processes in preparation for the new Green/LEED Certified building due to be completed in March. Peter is…
From Sharon’s Course….follow the link to the FREEBIE!!! Cleaning business owners who invest in industry education will always have an advantage over owners who don’t. Professional development never stops for those who are moving their operations forward. Certifications, continuing education credits, local workshops, seminars, national conventions, online learning are all ways owners can stay on top…
Put the Pro in Professionalism With Anthony Trombetta Do you know how many steps someone will take to reach a garbage can? The cleaning professionals at Disney know, and they use this kind of knowledge to makes themselves a valuable part of the branding strategy. In this week’s ISSA TV, Educational Quick Clip, Anthony Trombetta…
