Why Accredited or Certified?

“Do I need an accreditation/certification?”
“Why should I pay for training others are giving away?”
  • No, certifications are not a requirement in the cleaning industry.
  • Remember, you get what you pay for.  Expect more!


“The future is won by those creating the future…

and not the ones trying to maintain the status quo.”

We suggest that each organization look at your standard operating procedures and find out if you are moving forward, or just keeping up with the pack.

If you are looking to be the ones creating the future,
come to our

CMI Master & Leadership week,  August 27-30


Don’t Leave Money on the Floor

Many contractors are leaving money on the floor and don’t know it.

What are we talking about?

It’s the floors which no one is talking about because the floor polishing contractors who own $50,000 rigs aren’t able to do them.  They are too small, but just RIGHT if you know what to look for —$$$.

Most cleaning contractors own the right equipment, but don’t have the knowledge about what to look for.

The ACE Academy is holding a two day class in November to talk about just this. How to make money with the current equipment you have?

If you want to learn more before then, attend our FREE two day Cleaning Festival

Until then, here is a short video on one of the programs we will be presenting. Enjoy!

Accredited Industry Certifications

As the Director of Education here at the Academy of Cleaning Excellence, it is important for me to keep my certifications current and up to date.

In order to instruct professional development classes around the globe, I maintain my ISSA/CMI Accredited Certification Trainer status every two years.

Verified certificates from an organization, which is known in an industry, carries with it a value worthy of the workplace.

Let this be evidence that I “walk the talk” so to speak.

“The future is won by those creating the future…and not the ones trying to maintain the status quo.”

Our next CMI Master Certification class will be August 28th. Click here to see the full details on this industry leading certification.

Infection Prevention with Darrel Hicks

Darrel Hicks

Question: What are the top SIX activities in cleaning that will have the greatest impact on safety and health?
Answer: Here is my list of the top SIX activities necessary to impact the health and safety of our public.

Train and retrain housekeepers (custodial staff) that their role is NOT cleaning for appearance sake, but for “health’s sake.” For too long we have judged the cleanliness of surfaces based on a shiny floor, smudge-free glass, spot-free carpet and a clean nice smelling restroom. The indoor environmental surfaces can be clean, but unhealthy or unsanitary. BUT, if those same surfaces are healthy and sanitary, THEY ARE CLEAN! There is a science to cleaning and disinfecting. The Environmental Services (ES) staff performs both the a.) Clinical function of removing and inactivating/killing HAI producing microbes, and, b.) The practical function of cleaning by restoring the room to order after soil removal activities are completed.

The time has come to turn cleaning professionals into Certified Environmental Services Technicians (CEST). Moreover, infection prevention will only become a reality when the CEST is properly regarded, educated and equipped. The certified technician must be: a) Well trained and coached; b) Equipped with the necessary tools to clean, sanitize and/or disinfect; c) Allotted time to do the necessary tasks; d) Provided the tools to enable scientific measurement of “clean”; e) Educated about the prevention and transmission of disease.

Train those who clean that there is a pattern for cleaning; Clean the room from top, down and from the cleanest part of the room to the dirtiest; leave the rest room for last. When cleaning the “patient zone” (the area 3′ [1 meter] around the patient’s bed, including the bed rails); use a fresh, clean cloth for the patient’s zone.

Never double dip a cleaning cloth. Set up a bucket of properly diluted disinfectant at the beginning of the shift; add 10-15 microfiber cloths to the bucket. Reach into the bucket for a clean, disinfectant-charged cloth; NEVER return (double dip) a soiled cloth into the solution bucket. The analogy I like to use is this; when you pull a disposable disinfectant wipe from a container and use it to wipe a soiled surface, do you return it to the container? No, it is disposed of. The same should be true for soiled microfiber cleaning cloths…they are put into a bag to be laundered daily.

Using a quaternary ammonium disinfectant with “retired” cotton cleaning cloths (i.e., surgical towels, terry cloth towels and washcloths) and mops is counterproductive. Unfortunately, this combination is used in most hospitals and hotels. The cotton in these retired cloths inactivates quat disinfectants by binding the active ingredients to the cotton rather than releasing them to the surface. This happens within 5 minutes of introducing cotton to the bucket of quat disinfectant. In fact, you might as well be using water after 5 minutes because the ppm of active ingredients is out of specification for EPA registration. At that point, you are using the product “in a manner inconsistent with the manufacturer’s label” and are in violation of US federal law.

Regardless of whether or not a “One-Step” disinfect (manufacturer claims surfaces do not need to be pre-cleaned) or a “Two-Step” disinfectant (must be applied to pre-cleaned surfaces) is being used, the surface SHOULD be cleaned with a general purpose cleaner and a high denier microfiber cloth for soil removal and followed by the disinfectant of choice. The AOAC testing that is done on disinfectants before submitting them to the US EPA for registration is “in the presence of 5% blood serum.” If surface soil is greater than 5%, the disinfectant is most likely over challenged (ineffective due to the soil load). For a surface to have greater than a 5% soil load, the soil most likely is NOT VISIBLE. If 90-95% of the soil (and micro-soil) can be removed with a general-purpose cleaner and superior microfiber cloth, most of the food and moisture necessary for microorganisms to survive on a surface are removed. Then, the disinfectant that is applied has a much better chance of killing the remaining microorganisms.

Has your department certified your staff? Follow this link to the CEST course online.

Terrazzo Floor Care Training

Richard from First Baptist Church of Winter Park, FL attended a floor care class earlier this year.  Last night, the crew was challenged with their first real test and the Academy was there to walk them through the steps on  how to top strip and refinish their 5,000 sq. ft. of terrazzo floor.  

A 14″x 20″ oscillating scrubber with red cushion pad, a Maroon floor pad and water was used to top strip.  The removed finish was picked up with an auto-scrubber, red pad and water.  Several passes were made to rinse the floor.  A microfiber flat mop was used to detail the edges and the terrazzo was ready for finish.

Two coats of Z-495 were applied.  Richard & crew did a bang up job for their first time.  Even laying finish didn’t seem to slow them down.  After a few days, they will certainly be ACE Experts.

Have you earned your Accredited Floor Care Expert certification? www.AcademyofCleaning.com

Top Stripping Terrazzo Hall
Top Stripping Terrazzo Hall
Top Stripping with Water
Top Stripping with Water
Terrazzo Stripped Clean
Terrazzo Stripped Clean
Richard Laying the Second Coat
Richard Laying the Second Coat
Second Coat of Z495
Second Coat of Z495

Virtual Classroom Series

Need information.  Can’t get away.  Don’t have time.

This series of Virtual classes has been designed for you.

These 3 are the first in the series of 1 hour, interactive, virtual classes.

Future Floor Caare

These sessions are not webinars, where you listen to a one hour presentation while doing something else,  then maybe ask a few questions where you find out the presenter doesn’t really know the topic.

Here, you will interact with our instructor during his presentation.  Questions are asked as we go through the outlined material.

The sessions are scheduled for one hour, but with your questions being answered, be ready to spend as long as you can.

Sign up now for one or all of these classes and experience this new form of class for the cleaning industry.

Want to attend a full certification class, check out our online or hands on campuses for more information.

After the class, don’t forget to ask for your Coupon towards a full Accredited Cleaning Expert certification course.


Your Instructor:  David Thompson, Director of the Academy of Cleaning Excellence.

Mr. Thompson has been in the facility maintenance industry for over 45 years with experiences as a K-12 custodian, Building Services Contractor (BSC), cleaning consultant and has been educating frontline service personnel for over 3 decades.
His Mantra:
“I am a Janitor and I Save Lives”


Custodians have many opportunities to be nurturing to all types of people. From children to adults, everyone needs something in a school setting. To be a custodian who is nurturing you simply perform random acts of kindness when you see the opportunity to do so. Many times, people who are considered a nurturing person are referred to as a person with a big heart.

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This is a great character trait for custodians that will not only get people to respect you, but also move you towards being that professional member of the staff that we should all strive for. Often, situations that call for being nurturing won’t be found on the job description. They are just opportunities to be helpful in the event you are asked or observe a situation that might require a little TLC.


Custodians with strong moral principles will likely be of the mindset of doing the right thing even when nobody’s looking. People in a team respond better to a person of integrity because you can count on them. Even in failure they find a way to do and say the right things.

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They don’t blame others and more importantly, don’t talk badly about others. There is no greater compliment than to identify you as a person of integrity. It’s as simple as being honest and trustworthy no matter who is or isn’t watching. Make the choice to be a person of integrity. It will help you personally and professionally. 


There are many things that custodians should analyze. How to react in all types of situations is just one of them. Consider all outcomes before moving forward with what you feel is the best way to approach something. The key to analyzing any cleaning is to minimize the number of trips or steps you take to do a job.

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It is a good idea to pre-analyze as many scenarios as you can prior to them happening to make you well prepared in the event they actually happen. By analyzing things in advance you will set yourself up for good choices, while working more efficiently.