What Customer Service Should Be. By Erica Cruz Lopez

What Customer Service Should Be. By Erica Cruz Lopez We, as Customer Service/Passenger service representatives sometime forget why our customer mean so much to both our industry, company and image. I would like to share this short story about a well-trained, well-mannered and professional Customer service Representative, my Father. I sometimes go to my father’s place…

Hooray for Handwashing Story Book and Music Tracks, American Cleaning Institute

Hooray for Handwashing Hand hygiene education materials for teaching pre-school children when to wash their hands and why it’s important. These include digital copies of the storybook, coloring sheets, music tracks (mp3) and sheet music: Hooray for Handwashing Story Book Coloring Sheets Coloring Sheets (Spanish) Music Tracks (MP3) Look at Me Its Fun to Scrub…

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“Blowing Smoke” Can Be Life Threatening, by Fred Broder

  Despite living in homeless shelters or in a car, with her mother and siblings for the past four years, Chelsea Fearce, graduated, this month, from Charles Drew High School, in Georgia, as Valedictorian of her class.    She often studied at night by the light provided from a cell phone. Chelsea refused to allow her circumstances to serve as an…

Hard Surface Hygiene, Advice from the Experts!

HARD SURFACE HYGIENE ADVICE FROM THE EXPERTS! Clean homes. Clean workplaces. Clean schools. We’re all drawn to the clean we can “see.” But we also know that just because something looks clean, doesn’t mean it really is clean. For decades, the American Cleaning Institute in the United States and the Canadian Consumer Specialty Products Association…

Ten Reasons to Have Carpets Cleaned Year Round, from CleanLink.com

Ten Reasons to Have Carpets Cleaned Year Round As the weather warms and people head outdoors, it is important that custodial departments don’t lose sight of what needs to be done inside. There are many reasons why carpets should not be neglected. Doug Berjer product manager for CFR, manufacturers of recycling portable carpet extractors, offers…

Green Guides Updated by Federal Trade Commission (FTC)

Green Guides Updated by FTC By Dan Weltin, Editor-in-Chief of Sanitary Maintenance and Contracting Profits magazines, sister publications to Housekeeping Solutions The terms “green” and “environmentally friendly” are common vernacular in the cleaning industry; unfortunately they are often loosely applied and lead to greenwashing. The latest revisions of the Federal Trade Commission’s (FTC) Green Guides should…

Ozone, the cleaning change we can live with…By Don Tracy, A.C.E., Gem Supply Company

Nobody likes change…… Someone once said…”nothing is constant but change” So here’s a change, I believe is long overdue and should revolutionize the way we clean buildings.  “Aqueous Ozone Cleaning” Aqueous ozone (the process of turning water into a powerful cleaner) has been used commercially for over a century and is now widely used to sanitize…

Is the 5-Second Rule a Myth? Warning: You May Never Look at “Dropped” snacks the same way again!

Is the 5-second rule a myth? Warning: You may never look at ‘dropped’ snacks the same way again. By Chanie Kirschner Thu, May 30 2013 Everyone has heard of the 5-second rule. You know the one: if a food item drops on the floor and you pick it up within five seconds, it’s still perfectly…

Top Five Things To Consider In Infection Control, by Richard DiPaolo

Top Five Things To Consider In Infection Control Are you looking in the right places to prevent disease outbreaks in your facility? By Richard DiPaolo, editorial director, CMMOnline Hot spot cleaning and high touch point cleaning are common phrases used in the professional cleaning industry. This type of cleaning is universally understood by in-house cleaning departments and…

Ten Tips for Cleaning Schools Over Summer Break from CleanLink News

Ten Tips for Cleaning Schools Over Summer Break For custodial workers, the summer months can actually be some of the busiest and most important months when it comes to school cleaning. To help simplify the process, Tornado offers ten recommendations cleaners can do to make the summer as productive as possible.  1. Prepare a written…