Category Archives: Cleaning Industry Thoughts….

Ozone, the cleaning change we can live with…By Don Tracy, A.C.E., Gem Supply Company

Nobody likes change……

Someone once said…”nothing is constant but change”

So here’s a change, I believe is long overdue and should revolutionize the way we clean buildings.

 “Aqueous Ozone Cleaning”

Aqueous ozone (the process of turning water into a powerful cleaner) has been used commercially for over a century and is now widely used to sanitize drinking water, fresh produce, beverage bottles, swimming pools and surgical instruments.  Because of its power, purity and regulatory approvals, aqueous ozone is the sanitizer of choice for the bottled water industry.

Ozone is readily found in nature. Lightning can create it,  and it is needed in our atmosphere to maintain balance. Remember the fresh “storm smell” you may have experienced after a summer thunder storm, that was ozone. We have used it to get rid of odors in the air for years.  It (Ozone) is now able to be stabilized in a water solution for up to 24 hours without dissipation, and used to clean and sanitize any surface, not affected by water.

I believe this system of cleaning is about to change our industry for the better.

Remember when…….

o   Machine technology, coupled with floor care products?  …..changed and made more efficient the processes we now use to keep our floors protected and beautiful.

o   the introduction of package-sealed soap systems, originally introduced back in the 80’s? ……..changed forever the dispensing of hand cleaners.

o   Microfiber was introduced for wiping surfaces? ……. changed and improved our cleaning processes dramatically.

All were “game changers” for the Jan-San industry.  Much has been written regarding the effect of ozone, but not on a cleaning level.  Ozone, when properly controlled and infused into water becomes a powerful cleaner, by oxidizing all bacteria and organic soil it contacts.  The challenge, up to this point in time, has been how to stabilize it in an aqueous solution.  Ozone generation has been used and accepted to eliminate odors in the air for years. So we understand it’s attributes. However there have been many companies, who have tried to introduce it into aqueous cleaning, and fell short due to the short life cycle of the ozone molecule.

Recently great strides have been made to keep it stable in water for up to 24 hours, which makes a wonderful cleaner for any type of surface, not affected by water.Imagine the freshness of ozone cleaning working in a restroom, locker room, or health club. Schools and Universities are implementing this process daily. Hospitals are using it to clean non-critical areas, with remarkable success. You can smell the “freshness” of areas cleaned without harsh chemicals, and feel confident knowing they are sanitized and clean.  Workers will no longer have to be negatively affected by the fumes or irritating skin problems associated with the use of harsh chemicals.  Allergies and asthma are triggered by the introduction of cleaning chemicals into the closed indoor environment.  When properly used, Ozone cleaning has none of those negative traits.

Ozone cleaning is as close to truly GREEN cleaning as I have ever witnessed.  It has finally been proven to work in solution and for those looking for an alternative to the “same ole, same ole” . This is the “next best thing”.  For the first time a building could be advertised as  “cleaned with chemical-free cleaning processes only”.   Properly implemented these processes could save budgets, and be widely used to promote and market the healthiness of the buildings.

I see no down-side, other than large chemical companies trying to dissuade.

Believe me, I have made my career on selling chemicals and I understand their vested interest in continuing to use their products.

There will still be areas which will need chemical additives, but a new age is coming.

Having spent over 30 years of cleaning, training and selling within this industry, I believe this is the next great change in the way we look at “clean buildings”.

It will take time to be accepted, but those who understand and research the process, will be far ahead of the others, who say it will never work.

“Clean well, live long and stay healthy”

Don Tracy can be contacted at DTracy@gemsupply.net or by leaving a reply on this Blog.

 

 

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Stephen Ashkin-Green Cleaning Action Plan

Lights, Camera, Action! Your Green Cleaning Action Plan

By Stephen Ashkin, The Ashkin Group

It is becoming more clear that our economy and environment are inextricably linked: now is the time when we, as a nation and planet, need to come to terms with the fact that this is no longer the world that our grandparents knew.

So, for just one moment, please put your beliefs aside and consider a simple reality of our world, and the world that our children will inherit in 40 years.

The world and changes

My grandparents immigrated to America around 1900.

At that time, there were approximately 1.7 billion people sharing our planet. Today, there are approximately 6.4 billion people, which represent a 375 percent increase in just 100 years.

And in 2050, when my children are my age, there will be approximately 10 billion people sharing our planet.

While it took mankind thousands of years to get to 1.7 billion, we are now adding another billion people approximately every 15 years.

According to the United Nations and the World Resources Institute, the population of developed countries, such as the United States, Canada, Europe, Japan, along with other developed countries, remains relatively stable, while most of the global population growth is coming from developing countries such as India, China and from the African continent.

Here is the challenge: Just 100 years ago, when there were just a couple billion of us, there seemed to be plenty of resources for all to share. But when global population climbs upwards to 10 billion people at the same time developing countries become more affluent, this confluence of events will force us to rethink how we do things.

As these developing countries work to provide better housing, schools and hospitals for their people, the global demand for steel, concrete and other minerals will increase, as will the demand for other products and the natural resources needed for construction.

As their people become more affluent, they will desire many of the same comforts that we take for granted, such as indoor plumbing with hot water on demand and electricity to light, heat and cool their homes, as well as all the gadgets and gismos ranging from computers and cell phones to refrigerators and cooking stoves.

And with these comes the demand for energy and materials to make all this stuff.

Today, in many of the developing countries, people customarily ride bicycles to work or take buses or other means of public transportation. But as they become more affluent, they are likely to be no different from those in developed countries by desiring personal cars, especially when commuting long distances in the rain or snow. And with this comes an increased demand for materials to build the vehicles and the fuels to power them.

And as global population grows to 10 billion, the demand for food and water will increase. If we want to feed all the planet”s people (which all governments in both developed and developing countries desire), we will need to produce more food and to do so using less water as the competition between water for drinking and farming goes global.

Clearly, our world in 2013 is different from that in 1900 due to global population growth and the competition for limited natural resources. This is an inevitable consequence of the increasing population growth.

And the world we are leaving our children and grandchildren will again be different than today because of global population and even greater competition for resources, some of which may be diminishing.

The simple facts

What has changed is not politics or ideology.

Rather, it is the simple fact that there are more mouths to feed, people to clothe and shelter and other basic needs that our children and grandchildren will have to address.

They simply cannot follow the same path for constructing buildings and manufacturing products that previous generations had done when there were so many less of us. Nor can they follow our path for energy use, food and other products.

That is the challenge for our children and grandchildren. The good news is that there are many things that we can do today, both in our businesses and in our own lives, which can really make a difference.

And much of it is good business — good for entrepreneurs.

That”s right. As we reduce our consumption and reduce waste, and use products that have less of a negative impact on the environment, we are making important environmental improvements and saving money.

And at this time in history, these are both terrific goals regardless of politics or ideology.

The rest of this article is your action plan, several specific steps you can take to not only care for the environment, but to create a better business for yourself.

The type of company you run and its size will have an impact on how many of the following points you can implement.

What you can do with your business

Reward sustainable behavior when choosing suppliers. In the end, companies that are taking sustainability seriously and eliminating inefficiencies and waste in everything they do will be better, more financially secure suppliers in the long run.

Use green products and equipment. These can be simple and easy opportunities. Your supplier, no doubt, has a selection of green products and equipment you can choose from, along with marketing materials to help get your message out to your customers.

But be sure to try to reduce consumption of all products and materials. It is not enough to just use “greener” products.

Increase maintenance on equipment so they perform optimally and last longer. For many operations, there are large savings that can be found in these areas, and when equipment lasts longer there are significant environmental benefits as well.

Conserve water in the cleaning process through low-moisture cleaning.

What you can do with your vehicles

Trucks and other vehicles have huge cost implications, as well as environmental impacts in terms of the materials used to make, operate and dispose of them at the end of their life.

Better route planning to eliminate excess mileage and idling and improving maintenance, including easy things such as insuring proper air pressure in tires and alignment, can save money, improve efficiency and extend the life of vehicles.

Many businesses operate a variety of vehicles. If this is your situation, match the size, capacity, performance and other characteristics with the job at hand. Using a vehicle that is larger or smaller than necessary will waste resources, time or both.

Your business “footprint” technically should also include the vehicles operated by your internal personnel as they commute to work, as well as the vehicles used by sales people — even if they are their personal vehicles.

To reduce this footprint and the associated environmental impacts, consider a program to encourage the use of public transportation, carpooling, ride sharing or buying/leasing high-mileage hybrid vehicles.

Another opportunity is to allow some employees, such as those involved in sales or those that have office duties, to periodically work from home. Don”t forget to measure, track and report on these efforts. Not only do they help the environment, but many employees will appreciate these programs, as it increases their job satisfaction and will leave more money in their pocket.

What you can do with your people

What makes sustainability different from an environmental program is its inclusion of issues affecting an organization”s people, and among the first and most important issues in the United States is training, with a focus on effective processes that improve performance and eliminate waste.

So get people involved, empower and motivate them. Share the responsibility, as people want to make a difference. To help them do this, make sure to measure, track and report on at least a monthly basis so they are getting feedback on their performance. For example, report on your vehicle or equipment consumption of fuel. This will encourage employees to conserve.

Beyond training, consider issues including diversity in hiring and equal opportunity for advancement, along with pay and benefits (a growing issue will be a “living wage”).

Most businesses are also good community citizens, and these issues include philanthropy by both the company and by individual employees, volunteerism and similar acts. These should all be measured, tracked and reported.

What you can do with your green marketing

Get involved and get started. Remember that you are attempting to sell your company as an environmentally-friendly option.

Don”t just join and pay membership dues to organizations, such as the U.S. Green Building Council, but participate actively.

Set a goal to join a committee, board of directors or other opportunities to serve.

Look for opportunities to speak about green issues during monthly meetings, as well as opportunities to publish in trade journals, local newspapers and magazines, as these are good ways to build credibility and to prospect for new customers.

From a sales perspective, begin by focusing on green buildings, as these building owners and facility managers understand the issues and have already made the commitment to be green.

Organizations to look for include the members of the U.S. Green Building Council and buildings in their Leadership in Energy and Environmental Design (LEED) rating system (www.usgbc.org).

In addition, there are other “green” organizations representing almost every building segment including homes, schools, hospitals, hotels, restaurants and more. A simple online Internet search will likely help develop an extensive prospecting list. Join local chapters or groups and get involved and get noticed.

When developing your green sales pitch (your position in the marketplace), make sure you don”t intentionally or even inadvertently “greenwash”, which simply means that you are exaggerating the environmental bene-fits that your company or service offers.

To avoid greenwashing, just make sure you can document your claims. So if you say that your service uses X percent less water (or fuel, or whatever) than your competitors or traditional services, have the proof to back up your claim.

When developing your actual marketing literature, consider using recycled paper or, better yet, paper from sustainably managed forests and, of course, print everything two-sided.

And for the pictures to decorate your brochures, consider using people rather than waterfalls or deer leaping through the forest.

After all, the real species we are ultimately trying to protect is human and to make the planet a better place for our children and grandchildren.

Making a difference

The most important takeaway from all of this is that, due to global population growth, our way of doing things must change or we will leave extraordinary burdens for our children and grand- children.

Regardless of political or ideological inclinations, as carpet cleaning, remediation and restoration professionals, making a difference in the world by reducing wastes of all kinds (energy, water, chemicals, vehicles, equipment, people, time, etc.) not only helps to create a better future, but it can help create a better and more profitable business today.

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Redefining The Value of Cleaning

By David Frank  

The cleaning industry finds itself struggling to sustain the core principles that are valuable to its customers and the final consumers of cleaning, the building occupants. Many people will assume that we only dump the trash, clean the restrooms and dust the blinds. This may be reality for some of the market, but others are looking for more than this tactical perception of cleaning from our industry.

The first step is to understand that cleaning is viewed by the public as a “health product.” Many companies have identified that cleaning is good for business: a facility with a clean image and high level of hygiene attracts and retains tenants, and enhances the customer experience. In other words, clean buildings help generate revenue for corporate America.

Our purpose
With a better understanding of our role as owners, managers and leaders in the cleaning industry, we can redirect, educate and elevate the awareness of the value we provide as an industry.

Consider the four cornerstones of cleaning:

  1. To enhance the image and appearance of buildings: Whether the customer is a visitor of a hotel, a student selecting a university, or a tenant seeking an office, their decision to do business within the building is affected by its appearance. Dirty buildings do not sell well. Explain to your customer organizations how they can use their clean buildings as a marketing tool to grow their business and reputation.
  2. To protect and preserve assets: Floors, carpets and other surfaces must be cleaned regularly and properly. Failure to protect and preserve these surfaces through cleaning only leads to higher costs later when building owners or managers have to replace worn, damaged and soiled surfaces. It is important to help your customers understand the implications of cutting back on cleaning frequencies and reducing the life cycle of building assets.
  3. To improve health and hygiene: Cleaning businesses will not make money performing basic, tactical cleaning. We must focus on best practices in cleaning in order to clean for health and hygiene. Using a better vocabulary to describe our industry will generate value and increase margins. Enhancing hygiene and focusing on occupant well being is worth more than “we clean your building.”
  4. To increase safety and reduce risks: A good cleaning program includes best practices to protect occupants from not only the risk of infectious disease and cross-contamination, but also the risk of slips and falls. Cleaning contractors can help reduce risk and liability, and also enhance the safety program for the building manager.

It is easy for an industry to lose its way. As leaders and industry stewards, we all must identify the core principles of the service we provide. We must redirect our message as an industry. Our message must be consistent, direct and clear. We must work hard to promote the value of cleaning.

Dave Frank is a 30 year industry veteran and the president of the American Institute for Cleaning Sciences, an independent third-party accreditation organization that establishes standards to improve the professional performance of the cleaning industry.

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Cleaning is a Passion

As a supplier and distributor of “cleaning” solutions we are always amazed at the passion our customer base has for their profession.  We are looking forward to blogging our shared passion of cleaning and contributing innovated solutions in all facilities and organization we touch.  More to come!

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Cold and flu season is upon us

Cold and flu season is upon us. Is your child’s school clean enough to prevent the spread of those germs? Watch as Bill Balek, ISSA’s director of legislative and environmental services, discusses the importance of cleaning and disinfection during the Health Watch news segment on CBS affiliate WDJT-TV. In this clip, he also explains how looks can be deceiving, when it comes to cleanliness.

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