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Communication Skills
From Sharon’s Course….follow the link to the FREEBIE!!! One of the most important skills necessary to run a profitable cleaning company is communication. Whether it’s talking with customers, prospective customers, lost customers or employees, the ability to communicate appropriately for the situation is a teachable skill and possibly the most important one to possess. Your…
The STAT Report from Beyond Clean S2:E20
Each week, Beyond Clean will be producing our STAT Report. This weekly short report is letting you know where people are finding our information, what information they find interesting and upcoming events. Click on the picture to watch, comment and engage us as we share with you each week. Post Views: 1,704
Personal Issues in Your Staff?
2. Is the employee experiencing personal problems? If an employee is experiencing personal problems, make sure your source of this information ONLY comes from the employee. Do NOT use gossip or hearsay when dealing with these situations. If they just want you to know that they are going through a tough time with a spouse,…
Recognizing Frontline Staff
Listen to Larry Fagan and Dave talk about the recognition of frontline staff members who make up any cleaning operation. What do you do to recognize your staff members? https://beyondclean.podbean.com/e/bcwd-s2e25-larry-fagan-talks-about-recognizing-frontline-technicians/ Post Views: 2,446
Supervising Rock Star Custodians
GEM Supply and the Academy of Cleaning Excellence presented this FIRST session, of the Rock Star Supervisory series, at the FSPMA conference this month in Orlando. Here is the podcast of the presentation from Mike Ward’s book, “Who Swings Your Mop”. https://beyondclean.podbean.com/e/fspma-how-to-supervise-rock-star-custodians/ Post Views: 2,791
14 LIVE SHOWS AND COUNTING
Bobby Zagers and I talked about producing this LIVE, Internet show and how many shows to have, back last October 2016 and now it’s April and the first three months of 2017 have been, well, both challenging and rewarding. The production staff never really knew what they were getting thrown into, how to do what…